The plane was leaving early on Wednesday morning. Tickets were purchased, the products were made, the events planned, the local hosts were expecting the arrival with great anticipation!
There was a problem. The star of the show had decided not to go.
The impasse was about to jeopardize months of planning and thousands of dollars to be lost in upfront expenses for the event.
I immediately changed my schedule for the day and went to work. I was energized by the challenge. The urgency, the high stakes of the decisions that needed to be made within the next few hours were a stimulus for action.
I am a mediator. At the most basic level of definition, mediation is facilitated negotiation. I help two or more “parties” (people) have a conversation that ultimately reaches a mutually agreed upon settlement. I do not have to be an expert on the subject in dispute. I rely on the process I know very well to help people move from being stuck to collaborative action toward a solution.
A few phone calls, a two-hour mediation meeting and it was solved. It can be that simple.
If you have conflict, or know of someone who does, remember to have them give me a chance to help before additional hurt or legal proceedings occur.